Ten years dispatching a 15-truck fleet across the Southwest taught me to hate endless hold music, so when Trucking42's live chat picked up in under five minutes I actually breathed. One rep even jumped on the phone with a broker to sort out a rate discrepancy on a booked load - saved us a deadhead and payday, so I'm sticking with them.
I've used Trucking42 for eight months. One afternoon I posted last-minute refrigerated capacity and, within twenty minutes, a broker offered a backhaul with exact pickup coordinates and a confirmed rate, which allowed our driver to accept the load and avoid a costly deadhead. The fleet I manage - thirty trucks across the West Coast with ten years' experience - relied on that fast, clear matching; the precise contact details on the listing made coordination straightforward.
When a broker disputed an invoice and held two of my rigs up with paperwork on a Saturday afternoon, I called Trucking42 support expecting a long wait. To my surprise an agent picked up quickly, stayed on the line, and even set up a three-way with the broker so we could sort the issue in real time. That rapid escalation and the rep's practical knowledge of carrier-broker disputes is what made me happiest - it freed the trucks within an hour and likely saved us a day of downtime. The platform's load posting can be a little clunky when you're adding availability for many trucks at once, and alerts sometimes show up late. Still, for a Northeast fleet of 150 trucks that needs reliable back-office support, their customer service is worth the four stars.
...the equipment filter mislabeled dry-van loads as reefers repeatedly, so we dispatched a truck only to be turned away and billed detention when the shipper wouldnt accept the trailer. That mistake cost us a missed contract, roughly $900 in lost revenue and an extra 150 deadhead miles - with 15 trucks to manage I had to scedule swaps that disrupted two days of runs and we recieved angry drivers. The interface is easy to use, but inaccurate listings make it unusable for reliable planning.
Rate it, and the next carrier reading this page sees what you found.
