Larissa Lemke's review of Hellotracks
Bottom line: the proof-of-delivery capture is excellent for photos and signatures, but the syncing and timestamp behavior has cost us time and money. The photo quality and signature capture are clean - drivers can add notes and images that actually prove condition on arrival - and when an upload makes it through, it looks professional. The problem is intermittent: in the Northeast our guys lose LTE in neighborhoods and the app queues uploads, then PODs appear on the dashboard hours later with timestamps that don’t match our TMS; that mismatch has led to customer disputes and delayed invoicing. I run a 50-truck operation and have 18 years in this business, so little things like accurate timestamps matter more than pretty pictures. We’ll keep using HelloTracks because the capture itself is useful, but until they sort the upload/timestamp reliability this is a three-star tool for us.
