...after switching to Forward Air, the punctual appointment windows were the single difference that actually mattered compared with our old carrier. On West Coast lanes with a 30-truck fleet we had been burning hours waiting for late pickups; with Forward Air those waits nearly disappeared, cutting driver overtime and tightening utilization. Short, reliable windows and honest billing - simple, but it has changed how we plan daily runs.
Vivian Raynor
Member since January 2026
Activity
Reviews92
Helpful0
Reviews
92 reviews · average 4.2
Fleet operations on the West Coast with thirty trucks and ten years in the business pushed me to test Werner Logistics. Their negotiated per-mile rates and clear, itemized invoicing were the one thing that made the relationship worth pursuing - the price matched projections and noticeably reduced our operating spend. Quick, accurate responses to billing questions sealed the deal; for my fleet the cost savings were tangible within a few months.
Bottom line: Mode Global pulled a stranded refrigerated load out of the fire by lining up intermodal capacity and dray in under two hours. We had a shipment stuck at the Port of Oakland after a gate delay and, with ten years running a 30-truck fleet on the West Coast, I expected a multiday headache - Mode's rep secured a bonded dray, booked the intermodal slot, and pushed real-time status updates so we could notify our retailer before shelves emptied. That rapid, single action saved us detention fees and a customer escalation; their speed was the one thing that made the difference.
…the onboarding rep actually showed up with answers. The single thing that made me happiest was having a dedicated onboarding specialist who walked our team through carrier setup and API/EDI testing, which meant we were moving freight with DB Schenker within two weeks instead of months. For a fleet manager juggling 30 trucks on West Coast lanes, that fast, hands-on setup cut a lot of early headaches.
I've used Landstar for ten years. Last spring, while managing a 30-truck fleet, an urgent heavy-haul destined for the Port of Oakland threatened to miss its berth; a single proactive agent call combined with their live-tracking rerouted the carrier into an alternate window and saved us a full day of demurrage. That prompt, human touch backed by accurate location updates is the one thing that keeps me relying on them.
Two months ago a refrigerated load bound for a major supermarket was delayed by a terminal backlog and faced missing an overnight restock window. CEVA's U.S. operations team rerouted the shipment to a nearby cross-dock and tendered it to a local carrier within forty-five minutes, while their portal displayed updated ETAs in real time - one swift decision that saved the delivery. With ten years in fleet management and a thirty-truck roster on the West Coast, I appreciated that decisive coordination and single point of contact; it turned what looked like a service failure into an on-time drop.
…getting our first loads through Hub Group wasn't as painful as I braced for. Their Hub Connect API hooked into our TMS in about a week - the onboarding rep handled field mappings and schedule testing so I didn't have to chase engineers, and that hands-on help was what made me happy. There were a couple of billing date hiccups, but for a 30-truck fleet on the West Coast with ten years in the business, the quick integration got drivers moving sooner.
When a critical refrigerated trailer was accidentally routed toward Fresno during a holiday weekend, Penske’s platform flagged the deviation and pushed corrective routing within twenty minutes. Their real-time visibility dashboard - accurate location, temperature telemetry and proactive alerts - allowed me to reroute the nearest unit before any temperature drift occurred, saving the load and hours of detention time. Managing a 30-truck fleet on the West Coast for ten years, I appreciate that level of actionable data in a partner.
Bottom line: DSV's customer service got us rolling again when a customs hold threatened to strand a load. Their dedicated account rep coordinated directly with CBP and our driver, cleared the paperwork in under three hours, and arranged a short-haul transfer so the trailer reached the customer the same day. After ten years managing a thirty-truck fleet on the West Coast, that willingness to pick up the phone and own the problem is exactly what I value.
I've used TQL for eight years. Last December, when an inbound refrigerated load lost its carrier two hours before appointment, TQL located a replacement and had a truck rolling within 90 minutes - TQL TRAX provided minute-by-minute updates that kept my operations team calm. With a 30-truck fleet and ten years in the business, that single rapid rebook and clear tracking saved us spoilage and avoided a costly chargeback.