Mariana Ortiz
Activity
Reviews
88 reviews · average 4.2
I've been using DAT Broker TMS for about nine months. I came over from juggling Excel spreadsheets, QuickBooks, and a dozen sticky notes, and what actually made me happy was how invoicing ties straight to the load - no more copying numbers into bills at midnight. It saved me a few hours every week, which for a two-truck outfit means more time finding freight and less time buried in paperwork.
The load-alert that flagged a missed pickup saved me from a $700 detention fee last month. Driver bailed five minutes before the yard window and while I was lining up fuel, LoadPilot pinged me, I reassigned to a closer carrier in under five minutes and watched the execution status update so everyone stayed in the loop. For someone with only two trucks and no back‑office help, that one nudge felt like another pair of hands.
Bottom line: Tai TMS got me paid when everything went sideways. Last month a shipper pushed pickup three hours before cutoff and the system auto-pinged carriers and pushed updated docs to my driver - new carrier accepted in under 20 minutes and we avoided detention charges. I'm an owner-operator with two trucks up in the Northeast and after 11 years on the road that one quick re-source saved my week.
…dumping our old spreadsheet routine, the IFTA feature alone paid for the subscription in a month. With two trucks and a tiny office I used to spend hours every week chasing miles and receipts - before RigBooks it was a mess; now the reports pop out clean and I actually get to unplug after a long run. Worth every penny.
Bottom line: Axon wasn't reliable when it mattered and it cost me. With both of my trucks on the road, the web app timed out during a Monday dispatch, updates didn't save, and we missed two pickups - about $900 gone and a pissed-off customer. Driver-pay edits vanished twice and invoices never pushed to QuickBooks; support took over 24 hours to respond so I had to go back to pen-and-paper to keep rolling.
Their support team kept me from losing a load last month - that’s what made me stick with Dr Dispatch. I run two trucks in the Northeast and after 11 years of juggling paperwork, having someone actually pick up at 6pm and walk me through a sync/driver setup in about 20 minutes was worth more than the software itself. The interface could use a refresh, but the folks on the phone make the trade-off acceptable for my operation.
Bottom line: their support actually answered and fixed a load posting error in under an hour. I run two trucks and have been hauling bulk grain in the Northeast for 11 years, so when a hopper spec and weight were wrong I knew trouble was coming. Support called the shipper, corrected the posting, and sent me the updated contact - saved me from an empty run and a big headache.
Bottom line: PeopleNet's support saved me a ton of headache. We had an ELD hiccup right before a pickup and their tech answered in about ten minutes, walked me through a remote reset, and stayed on the call until my logs matched - no lost duty time and no scramble. Been running two trucks in the Northeast for 11 years, and that kind of hands-on help is rare.