Bottom line: Chain.io missed a live tracking update and it cost me a day of work and a $300 detention fee. I had an expedited pallet last week - carrier showed it stuck at the dock but Chain.io never pushed the event to my TMS, so the customer window closed and the broker blew up my phone. Support took two days to pin it on an API hiccup while I sat idle and missed a second run; not worth the headache for a two-truck owner-operator with eleven years in the Northeast.
Mariana Ortiz
Member since January 2026
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88 reviews · average 4.2
Last month a scheduled pickup got canceled two hours before I was supposed to load, and I was sitting in a parking lot wondering how I'd make the deadhead pay. Coyote's dispatcher had a replacement load lined up and in my app within an hour - no long hold music, just a guy who actually knew the lanes and sent me coordinates. I've run two trucks in the Northeast for 11 years, and that quick rebook and real human help kept my day - and my cashflow - intact.
Two trucks, eleven years hauling across the Northeast - that’s my setup. What really stood out was Alliance’s real-time temperature tracking: their app pinged a rising temp on a refrigerated load last month and we swapped units before anything spoiled. Paperwork gets messy sometimes, so not a five-star perfect, but that temp alert saved a delivery.
What I liked most was the app's offline mode - it saved me last month when I lost signal on I-84 and didn't drop any PODs. I run two trucks in the Northeast and after 11 years on the road the queued uploads and clear push alerts actually work, so I don't come back to a mountain of paperwork. It's simple enough I taught a temp to use it in ten minutes, and it's shaving about an hour off my admin every day.
I've used the mobile app for about a year. What sold me were the push alerts that update ETAs in real time - no more sitting around waiting to hear back, I just see the change and reroute the other truck. I'm an owner-operator with two trucks and 11 years on the road; the quick photo signature upload at delivery shaves minutes off every stop.
They saved my week by getting a stuck container cleared in 24 hours. I run two trucks and after eleven years in the Northeast I've learned to brace for delays, but their rep actually called the terminal, pushed the paperwork through, and we picked up the load same day - no six-day layover and no extra driver pay. Big thanks to Lisa in ops who stayed on the phone until midnight to make it happen.
...and just when I thought we were toast, Nippon's customs rep called at 9:30 PM saying the hold on a pallet of control units had been cleared. My customer needed those parts to keep a line running and I had two trucks idling; after 11 years of running trucks out of the Northeast, I can spot a real save when I see one and that phone call was it. Small thing, but that late-night push saved the day.
I've used ITS Logistics for about three years. At first their port drayage rates looked decent and on a few runs I actually saved money. But hidden fees and detention charges crept up - I'm an owner-operator with two trucks, so those little surprises killed the margin and made me second-guess every load. Three stars: good when you need the port expertise, annoying when the final invoice wipes out the win.
I've used SEKO for about three years. Their tracking portal is the thing everyone talks about - good granularity and ETA windows that actually let me line up loads for my two trucks, which is huge when you're juggling tight drives. But it glitches enough that I can't fully trust it: statuses will freeze or flip, support takes its time fixing the back-end errors, and I end up double-checking everything, which is maddening given how helpful it can be when it behaves.
Two trucks, eleven years on the road in the Northeast - I don't get surprised much anymore. A last-minute aerospace run came up and Ascent's PEAK tracking actually flagged a routing change in time for me to re-time the driver, which saved us detention fees and a lot of headache. Reliable when it mattered.
Bottom line: Kenco was honestly better than the other 3PLs I ran with - my trucks aren't sitting at the dock all day anymore. I used to burn two to three hours on paperwork and waiting; their appointment scheduling and a single point of contact cut idle time down to under an hour, which matters when you've only got two trucks to feed. Their driver app gives clear pickup details too, so fewer phone calls and less stress.
Bottom line: their support got me back on the road in under an hour when a customs hold threatened a two-day delay. A FedEx rep actually called, walked me through the paperwork step-by-step, and stayed on the line until clearance came through. I run two trucks in the Northeast with 11 years in the business, so that hands-on, no-nonsense help made a real difference.