I've used it for two years. The mobile app's push notifications for ETA changes and tracking events are the single thing that actually made my days easier - no more constant calls from dispatch when I'm stuck at a slow dock in the PNW. Quick to open, shows the update I need, and I can get back on the road.
Brooklyn Fisher
Member since January 2026
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85 reviews · average 3.7
...switching to StarBriges from the broker I used before was night and day. Their tracking actually matched what was happening on the road , I stopped sitting around waiting for phantom ETAs and was getting called when things changed, which for a PNW owner-operator tight on miles made a real difference. Only gripe: rates ran a bit higher than the cheapest guy, but the time saved made it worth it most days.
When a last-minute reroute left me stuck in Tacoma for four hours, Vics' live support actually picked up and got me a new manifest within 90 minutes. They were friendly and moved fast on the phone, which means a lot, but the follow-up emails had wrong docs and I had to call back twice before paper matched the load. Appreciated the quick human response though.
...my truck got flagged at the border and I was bracing for a no-go, but their support rep stayed on the line for over an hour and literally walked the customs agent through the paperwork. I'm an owner-operator up in the PNW and those timestamped TMS snapshots they sent me were the reason the consignee accepted the load on time. Fast, clear help - no fuss.
When a last-minute oversized crane part needed a same-day hop from Tacoma to Portland and my only backup driver bailed, I called Logistics Plus. They pulled it off and the customer was happy, but the final invoice made my stomach drop - almost double what I'd normally expect and full of fees I didn't fully follow. After two years running owner-operator gigs in the Pacific Northwest, I can appreciate paying for someone who handles weird, time-sensitive stuff, yet I keep replaying whether I got gouged or just paid for peace of mind. Happy it arrived; still not sure it was worth the price.
When my truck blew a tire on I-5 near Olympia and I missed a morning pickup, Coyote's dispatch actually answered fast instead of bouncing me through menus. What made me happiest was my rep - she stayed on the line until the reroute was locked in and kept the shipper updated, no radio silence. I'm an owner-operator in the Pacific Northwest, so that kind of follow-through matters; gave them 4/5 because their app's ETA updates can still be flaky.
Their customs brokerage cleared a container faster than I expected and that saved me an extra trip. I run a small owner-operator outfit in the Pacific Northwest, and what usually turns into a 24-hour headache was handled same-day so I kept my schedule. Pickup scheduling at the yard could be tighter - had to wait an hour - but the quick clearance makes Nippon Express my go-to when I’m dealing with imports.
...when Tacoma held my trailer overnight I figured I'd be stuck; instead the ITS drayage dispatcher called at 6:30, gave me a re-gate window and told me they'd push my payment the same day - which actually showed up in my account that evening. I run a single truck in the PNW, so that quick cash-out mattered more than you'd think. Paperwork was a little messy on the back end, so four stars, but their follow-through saved me a day.
Bottom line: Ascent pulled off a same-day customs clearance that kept a high-pay aerospace job from collapsing. I had a pallet stuck when the receiving dock in Detroit shut for the weekend and the usual brokers said it’d wait until Monday - Ascent hopped on the phone, used their PEAK tracker to reroute to a different terminal, and had it released and rolling within hours. For someone running one truck out of the Pacific Northwest, that quick fix meant the difference between a major headache and getting paid.
Last winter my trailer axle snapped outside Spokane and my load was stranded on the shoulder until an ArcBest dispatcher called saying they'd reroute a pickup and had a driver there in under two hours. Out here in the Pacific Northwest, that kind of “someone actually calls and fixes it” energy is rare - they put the freight back on schedule and handled the billing without the usual paper chase. They paid me fast too, which turned a rough night into nothing more than a story.
I've used FedEx Logistics for two years. Getting started was awkward - the onboarding paperwork and customs account setup felt like they assumed you had a whole logistics team, not a one-person outfit in the Pacific Northwest. After jumping through those hoops the routing and pickups helped on a few lanes, so I'm torn: it ends up useful but the startup pain made me hesitate.