Jennie Crona's review of TruckMate
Forty trucks, two decades on Midwest roads, and a small back-office staff meant I expected straightforward onboarding - I did not get it. Importing our customer list and rate bases turned into a week-long tangle of mismatched fields and silent failures; nothing flagged which rows failed and the help docs were vague and out of date. Support eventually answered, but we spent two full shifts walking them through carrier-specific fields that should have been pre-mapped, and that delay cost us missed loads and put dispatchers behind for days. The training felt canned and aimed at much larger companies, so for a 40-truck fleet the learning curve was steeper than advertised. Two stars because the dispatch side works when configured, but getting to that point burned time and money we can’t get back.
