Emory Rolfson's review of TruckMate

Larissa LemkeJan 2026

I've been running a 50-truck fleet in the Northeast for 18 years, and we brought TruckMate on nine months ago to replace a patchwork of spreadsheets. When their invoicing module started undercharging intermodal accessorials, support took days to acknowledge the bug and then closed tickets without fixing the root cause - leaving us to manually correct dozens of invoices. That delay cost us roughly $8k in one billing cycle and tied up two office staff for nearly a week; a few shippers even threatened to pull loads because payment windows were missed. Live chat seemed scripted and the assigned account rep stopped answering once the problem required engineering attention, so escalation felt impossible. The software has potential, but their customer service failures make billing errors a real cash-flow risk for a fleet this size.

Jordon LittelJan 2026

Bottom line: TruckMate's automated invoicing actually cut my admin time a lot, but its settlement/payment matching is unreliable enough that I still have to babysit every billing run. I run three trucks on the West Coast and the auto-fill for accessorials and fuel surcharge usually nails it, yet a couple times a month it misapplies payments or spits out duplicate adjustments - spent an hour last week untangling a single week's batch.

Maymie Kunde-BatzJan 2026

Thirty years on the road and two trucks later, I signed up for TruckMate thinking it would finally replace my messy spreadsheets. Onboarding was a disaster - CSV imports mangled our lanes, the dispatch board wouldn’t accept our rate structure, support ghosted us for days, and those setup hiccups cost us a week of pay cycles and a lost account; gave it 2/5.