Cierra Armstrong-Hahn's review of LateShipment.com

Nice for handling returns without a headache. I can see whats going on and share it with the customer if they ask. The screens look a little busy, but I got used to it ok.

Solid delivery insights view. I can pull the data I need quickly without clicking around much.

Really impressed with the proactive delay alerts. We get a clear heads up when a shipment hits an exception so I am not guessing what happened. The messages are easy to understand and match what the customer sees on the tracking page. I did have to tweak a couple notification rules to fit our lanes, but once dialed in it has been consistent. The delivery status updates have stayed accurate enough for day to day use.