Very disappointed with the authority process. I submitted what they asked for, but I still felt unclear about where things stood. When I reached out, the replies did not address my specific question, which was frustrating.
Decent guidance, but not always clear. We had them handle our BOC-3 agent designation and the communication was professional. I still found some of the wording around what to send in a bit confusing at first. It worked out, but I had to double check a few steps.
Very reliable for tricky filings. I used their compliance specialists for a biennial MCS-150 update and the instructions were clear and careful. The process felt controlled instead of confusing. My only nit is I would like slightly faster confirmation once everything is submitted.
Fine for regulatory credentials, but I wish support response was more consistent. When I did reach someone, it was helpful.
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