Liked the onboarding rep - she mapped our EDI and had core planning live in under two weeks, which for a fleet of 100 trucks after 22 years of dealing with clunky rollouts was a real relief. The yard/appointment rules needed a couple afternoons of tweaks, but getting shipments planned and tracked felt surprisingly quick.
Half the time their support actually saves my day - a senior engineer jumps on a call and untangles some horrid mapping issue within an hour. Other times it's like shouting into a ticket void: tier-one reps take ages to escalate and we sit with scheduling errors for days. We run 85 trucks in the Pacific Northwest and when yard-management glitches block check-ins it's not just annoying, it costs real hours and pay. They eventually fixed a recurring appointment bug after three escalations, but getting to that engineer required a ton of follow-up from my side. I'm honestly torn - when support shows up they're capable and helpful, but the inconsistency makes me cautious about relying on them for mission-critical problems.
When a last-minute reroute dumped three loads on a holiday Monday, One Network re-planned routes and pushed updated ETAs to partners without me calling a single carrier. After ten years with systems that still left me glued to the phone, that asynchronous re-plan was the one thing that actually saved my week - my 15 trucks across the Southwest rolled through chaos with far fewer late swaps.
And what actually sold me was how it re-plans on the fly. Used to be hauling in the Northeast with our old TMS and I was on the phone constantly when things changed; now the app pushes new ETAs and routes so I only grab dispatch for the weird stuff. Saved me real time and stopped a lot of needless back-and-forth.
Rate it, and the next carrier reading this page sees what you found.
