Shipsy makes coordinating pickups and dropoffs easier. The proof of delivery photo upload is simple and accepted by shippers right away. Real time updates keep dispatch informed so I get fewer calls about ETAs and exceptions, and the dashboard keeps delivery details in one place so paperwork and follow ups are less of a hassle.
The app kept failing to upload proof of delievery photos and dropped connections during route updates, so carriers couldn't confirm loads in real time. That caused missed confirmations, extra waiting at docks and lost pay, lots of frustation and wasted time.
From a carrier perspective, Shipsy provides a consolidated dashboard for route execution and proof of delivery, and the shipment tracking updates help keep drivers informed. However, the carrier mobile app is sometimes unreliable and exception handling often requires manual steps, which adds to back office workload.
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