Last Wednesday the system auto-reassigned a loaded run to a detour that added 120 miles and we blew the delivery window. The route optimizer keeps overriding manual hard-stops and shoves drivers into longer deadhead runs - cost us fuel, a late fee, and a very unhappy customer. I'm a dispatcher managing about 30 trucks on the West Coast and after a year on this, the auto-routing feels more like a liability than a help.
What I liked most was that I had the basics up and running in an afternoon - profiles, a truck, and my first route imported without wrestling with weird file formats. After nine years on the road running three trucks in the Southeast I braced for a long setup, but the step-by-step wizard and sensible defaults cut that down to a couple hours. Support even answered a quirky EDI mapping question within a day, so I felt confident to go live right away.
Owner-operator with three trucks and 22 years on Midwest roads. Switched from a pile of spreadsheets and constant phone tag to SAP Transportation Management, and the real-time ETAs and route updates are what actually sold me - stopped losing hours chasing drivers and guessing arrival windows. Took a little tweaking to fit our quirks, but cutting those back-and-forth calls gets it an easy 4/5.
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