Nine years on the road, I tried AFT Dispatch for my solo truck and it was a mess. They dropped the ball on broker communication and didn't confirm a pickup, which cost me a $450 detention fee and a day's pay. I spent hours on hold and had to rebook the load myself. It's been more frusteration than help.
I manage a 25 truck fleet with three years of experience and tried AFT Dispatch for load sourcing and broker negotiation. Their team repeatedly missed load confirmation windows and failed to get rate confirmations on time, which caused us to lose a $1,800 load and forced a last-minute rebook at a much lower rate. Drivers sat idle for six hours and we paid about $400 in deadhead and detention costs that week, so the service cost us real money and extra admin time. Communication was spotty, disaptchers changed mid-week and important details were dropped during handoffs, I spent several hours fixing their mistakes and calling brokers myself. Support was slow to respond to urgent issues and I felt like we didnt recieved the hands-on help we paid for.
I run two trucks and have seven years experience. AFT Dispatch finds loads fast and takes most of the admin off my plate, but their broker negotiation is inconsistent and they sometimes accept low paying loads without checking with me, which cuts into my margins.
I've run dispatch for 28 years and manage 100 trucks, and AFT Dispatch's load sourcing and broker communication worked really well for us. Their daily driver check-ins and direct broker calls cut empty miles and paperwork, and their rate negotiation brought better paying loads.
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