Adella Labadie's review of Express Dispatching Services
Bottom line: their broker communication was the single feature that actually cut our deadhead miles and headaches. They assign a dedicated rep who chases confirmations and rate tweaks relentlessly - we started getting commitments in hours instead of waiting a day or two for a callback. I manage a 25-truck fleet in the Midwest, and that tighter broker follow-up translated into real utilization gains; drivers spent less time parked on vague promises and more time moving freight. One time a broker tried to wiggle out of a layover payment and their rep had it resolved by mid-morning, avoiding a long dispute. Not flawless - the portal can be clunky and paperwork sometimes lags, so I knocked off a star - but if you want someone who actually gets brokers to commit, this team delivers.
