Used it for nine months - the mobile app's push alerts for new loads actually cut my phone-checking in half; as an owner-operator running two trucks in the Midwest that small time-saver translated into more miles and less back-and-forth with brokers.
Bottom line: the mobile app’s live broker messaging and photo proof-of-delivery cut dispatcher call volume and shortened payment cycles. With thirty trucks across the West Coast and ten years in the business I was skeptical, but watching drivers snap a photo that auto-attaches to the load with timestamps and comments ended the daily back-and-forth - reconciliation that used to take days is now completed in hours. It is reliable and straightforward, and it saved my office measurable administrative time.
The first load they booked for me after sign-up showed up in my portal within 48 hours - I wasn't expecting that. Onboading call was short, Carlos walked my night driver through the broker app and we were hauling the next day; I run 3 trucks and have 4 yrs in the Southwest so that fast start actually made me happy, tho pay-tracking still needs work.
Last Friday, when a driver got cancelled out of Des Moines and was facing a long deadhead, Express booked a paying load that covered the detour and paid the driver for the day inside 90 minutes. Their fee is modest compared to what that one load generated - after the first week I stopped thinking of their invoice as an expense and more like recovered revenue. What made me happy: they pushed back on brokers instead of taking the easy lowball, which preserved margin on a tight lane. After 25 years in the Midwest hauling business overseeing about 120 trucks, I'm picky about outside services, but this one paid for itself in under a month. Worth every dollar.
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