I've run two trucks out of the Midwest for five years, so I don't have time for long waits on support. Their phone team once sorted a billing mix-up same day and that saved my week, but email tickets can sit for days and I’ve had different reps give me conflicting answers about paperwork and tracking - maddening when a driver’s waiting. I'm torn: helpful people when you actually get them, but inconsistent follow-up keeps me on edge.
…even with dead zones on the Cascades the POD photos and timestamps saved locally and synced the minute I got service - with three trucks that reliability alone kept invoices clean. Not flawless, but when I needed proof of delivery it didn’t let me down.
Bottom line: the mobile app's photo-based proof-of-delivery workflow is the single feature that genuinely improved our day-to-day. Drivers snap a picture, it auto-attaches to the correct load and appears in dispatch instantly, which slashed the paperwork backlog and stopped afternoon scramble to match BOLs. In my 30-truck West Coast operation it saved several back-office hours a day, though occasional GPS hiccups still require a quick manual confirmation.
The onboarding was shockingly fast - sent SMS invites, drivers downloaded the app, and were snapping BOLs within hours. I run two trucks in the Southwest and that quick photo-document workflow saved me from drowning in paper for days.
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