Main dislike was the tracking lag - milestones and ETA changes showed up hours after carriers actually moved. I came from a simpler system we used before that pushed alerts instantly; Nexus felt bloated and made me chase stuff instead of letting me get ahead of problems. I'm a dispatcher running 30 trucks on the West Coast with a year on the job, and those late alerts cost us detention fees and a ton of extra calls.
Two weeks ago a box of my freight was rerouted at the last minute and Nexus pinged an ETA change before the broker even knew - saved me from running to the wrong dock. I'm a Midwest company driver with six years on the road, and the subscription felt steep at first, but that one alert probably saved us a detention fee and a pissed-off customer, so economically it paid for itself fast. Not cheap, but when it actually stops you from paying out, it's worth the price to me.
Dispatcher handling 25 trucks across the Midwest for six years - the Infor Nexus mobile app consolidates carrier scans so I can reroute or reassign quickly, but the push alerts are hit-or-miss and the map often won’t refresh on spotty LTE. When the notifications come through it saves me time; when they don’t I end up chasing drivers and calls, which is why I’m torn at three stars.
Last fall when a late berth reroute would’ve stranded my driver for two days, Nexus pinged an ETA change and we rerouted - saved roughly $900 in detention and extra miles. The subscription isn’t cheap for a two-truck outfit, but that one alert paid for the year, so worth it for us.
Rate it, and the next carrier reading this page sees what you found.
