Jennie Crona's review of Terminal49
…and the ETA refreshes kept flipping to 'Delayed' with no reason. We had a trailer at the terminal that flashed 'Gate Out' then reverted to 'At Terminal' three separate times in one afternoon; drivers were sent home and detention piled up while the dashboard played ping-pong. I manage 40 trucks in the Midwest - that mess alone cost us about $1,200 in detention and two missed pickups that forced expensive reroutes. The milestone timeline (the whole selling point) is just a noisy feed of duplicate events and late carrier timestamps, so it gives you a false sense of control. Support shrugged about carrier feeds; that excuse doesn't pay my drivers or the reroute invoices.
