Eino Hirthe's review of Redwood Logistics

Abigayle RunolfsdottirJan 2026

…so much for 'real-time' updates. We booked a cross-state load in RedwoodConnect a week ahead and the carrier assignment vanished two hours before pickup. With 55 trucks in the Southeast, dispatch had to scramble, we absorbed a reconsignment fee and a missed retailer window led to a chargeback - two drivers sat idle while customers fumed. Their support eventually sent explanations, but that did not cover the costs; not reliable when it mattered.

Larissa LemkeJan 2026

Bottom line: Getting started with Redwood Logistics was mostly painless and worth the effort. Their onboarding specialist did the heavy lifting - they mapped our carrier IDs and pulled in the last six months of rates so I didn't have to hand-match dozens of lane codes for a fifty-truck fleet, which saved real time. There was a snag with EDI mapping that cost an extra week; the portal is powerful but has quirks. Now that RedwoodConnect is talking to our dispatch system, day-to-day runs smoother and the human rep still answers the phone when the tech stalls. I'm comfortable giving them a solid 4/5.

Vito Bruen-BradtkeJan 2026

On day one the RedwoodConnect sign-up gave me two different usernames and the password reset link failed during our morning pickups, leaving two trucks parked for three hours. Their onboarding team didn't respond for most of the day and when they finally did it was canned instructions that didn't match our carriers; I dispatch about 30 trucks on the West Coast and that downtime cost us fuel and a detention fee. Getting started felt like pushing a boulder uphill - too many clicks, wrong info, and no real help when it mattered.