Ruan's customer service rescued a last-minute re-route for me - real people picked up the phone, negotiated a new pickup window, and kept my driver from sitting idle. After 30 years running two trucks on the West Coast that hands-on support earns them four stars.
Bottom line: Worth every penny. Their steady lanes and clean, on-time weekly direct deposits made the modest rates feel fair - after 14 years on the road in the Southeast, getting paid what’s on the freight bill (and fast) is what mattered most to me.
Bottom line: getting started with Ruan was slower and messier than I hoped, so I'm genuinely torn. Paperwork and contracting dragged on - route assignments, insurance details and accessorial charges took almost a month to nail down. We run 40 trucks across the Midwest and after 20 years in the business, the extra hoops for driver orientation and EDI setup felt excessive. Once live, their drivers and local reps were solid and the safety focus showed, which softened the sting. I'll call it a 3/5: worth pushing through if you have the bandwidth, but don't expect a plug-and-play switch.
Bottom line: Ruan kept a critical shipment on schedule and remained unfazed under pressure. When our driver called out sick the day before a temperature-sensitive load, they rerouted one of their refrigerated units, coordinated pickup with minimal disruption, and prevented spoilage. I manage ten trucks on the West Coast and after a year working with them this level of responsiveness is precisely why we continue to partner. Their clear communication and reliable follow-through earned my trust.
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