Adella Labadie's review of Ruan
And the onboarding was a nightmare. They promised a quick start but it dragged on three weeks while contracts bounced back and forth, during which we missed two paid lanes and had drivers sitting with nothing to do. Communication came from three different reps who didn’t have our DOT or billing straight, so I spent more time on hold fixing invoices than running trucks. I run 25 trucks and after four years managing a Midwest fleet, I expected the front end to be smoother; instead it cost us revenue and burned a customer’s patience. Honestly, the setup headaches alone make me hesitant to ever try them again.
