Bottom line: KLN cleared my last Asia shipment through customs so fast I had a trailer waiting instead of wasting a day at the dock. I’ve been running trucks on the West Coast for 20 years and the old broker I used would spring holds on me; KLN’s customs team caught a bad HTS code a week before arrival and fixed it, which saved me demurrage and a ton of headaches. Their proactive paperwork check is the one thing that made the switch worth it.
Getting set up with Kerry felt like solving a Rubik's cube blindfolded. Their portal kept rejecting my carrier docs, support kept passing me from person to person, and it took two weeks to get authority to pick up one load - cost me three paid runs and a week of income. I'm a company driver with nine years in the Northeast; for Asia‑U.S. routes I expected smoother onboarding, not this slow mess.
I've used Kerry Logistics for six years. What keeps me with them is their customs specialist who proactively calls drivers and resolves hold-ups before fees or long delays stack up - that single point of contact has saved our operation dozens of hours. With a 55-truck fleet and twelve years in the field, prompt, knowledgeable support matters, and Kerry's team consistently delivers even on odd-hour queries.
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