Adella Labadie's review of Kerry Logistics (KLN)
When a chassis failed and a load missed its ocean cut-off the Friday before Thanksgiving, I braced for the usual scramble. One rep from Kerry's U.S. support team - James - took the lead, called three terminals, rebooked the container on a later feeder, and kept my driver posted by text every hour until the new slot was confirmed. I manage 25 trucks in the Midwest and after four years in this job, that kind of ownership during a holiday is rare and worth noting. It shaved two days off what could have been a week-long delay and kept a major store delivery from falling apart. The billing adjustment was handled the next week with no drama, which really closed the loop for me.
