The price was the main issue - KLN's charges were disproportionate to the service received. We were hit with steep brokerage and handling fees and a two-day customs delay that produced over $4,000 in demurrage and detention; as a Southwest fleet manager overseeing 250 trucks with 15 years in the business, that dented our operating margin significantly. Expensive and slow, the arrangement did not justify the cost.
Getting set up with Kerry felt like solving a Rubik's cube blindfolded. Their portal kept rejecting my carrier docs, support kept passing me from person to person, and it took two weeks to get authority to pick up one load - cost me three paid runs and a week of income. I'm a company driver with nine years in the Northeast; for Asia‑U.S. routes I expected smoother onboarding, not this slow mess.
I've used Kerry Logistics for six years. What keeps me with them is their customs specialist who proactively calls drivers and resolves hold-ups before fees or long delays stack up - that single point of contact has saved our operation dozens of hours. With a 55-truck fleet and twelve years in the field, prompt, knowledgeable support matters, and Kerry's team consistently delivers even on odd-hour queries.
Rate it, and the next carrier reading this page sees what you found.
