Dispatching 15 trucks across the Southwest for the past ten years, I assumed onboarding would be another long slog. Instead a single rep stayed on calls with our TMS guy and had EDI live and tested in 48 hours - that hands-on help made getting started shockingly easy.
Last month both my backhauls fell through the morning we needed loads. I run two trucks in the Southeast and Knight‑Swift found a same‑day load that kept my drivers paid and moving - reliable when timing was everything.
Yesterday a driver couldn't uplaod a POD through the Knight-Swift mobile app during a live reload, and it held up our dock for nearly an hour. The tracking and ETA feeds are useful and the carrier network behind it helps, but the app's navigation is clunky, crashes when I switch between shipments, and the search functon often times out - after five years managing 15 trucks in the Southeast I expect quicker, more reliable tools. I'm torn: those occasional accurate ETAs do help with planning, but the repeated login failures and laggs make day-to-day use frustrating; workable, yes, but not something I can fully trust yet.
Last Friday my intermodal load pinged three different ETAs in under an hour, so I ended up sitting at a dock two extra hours waiting for clearance. The live-tracking feed is great when it's right - saved me from deadheads before - but here it kept showing stale statuses and dispatch rolled with it like it was gospel. Been driving West Coast routes for three years, and that half-working visibility makes me honestly torn about using their logistics arm again.
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