...ran into them last week - two pallet shipments missed the retail cutoff, drivers sat 5 hours waiting for paperwork that never showed, cost me the slot and a $1,200 penalty. After 18 years on the road in the Southeast I've seen delays, but this no-ETA, no-reciepts nonsense and their weak excuses left me fixing their mess.
Bottom line: their support actually showed up - fast, human responses from my account rep fixed a botched POD and got my invoice paid without the usual week-long chase. That late-evening text saved me days of headache and keeps my three trucks rolling on the West Coast.
What stood out was their support team's responsiveness when things went sideways. Late last winter a bridge closure and a snow-induced delay threatened a multi-stop load and instead of bouncing me between dispatchers they took ownership, found an alternate carrier, secured permits and kept our drivers moving. I'm a fleet manager running 75 trucks in the Pacific Northwest with eight years in the trenches, so I notice when someone actually follows through after the first call. Their local account lead knows our pickup windows and even calls before the scheduled ETA to confirm - small thing but it stops so many headaches. Customer service like that keeps me using them; they've earned my repeat business.
Rate it, and the next carrier reading this page sees what you found.
