Impressed by how fast they cleared a five-truck backlog during the Thanksgiving rush, but their appointment portal froze and left us parked for six hours - cost my drivers overtime and a key delivery window. I dispatch about 40 trucks in the Midwest and that flip from efficient throughput to complete coordination breakdown has me cautious about trusting them for time-sensitive lanes.
When a Black Friday overflow doubled our pallet count overnight and our in-house staging backed up, GXO ramped space and labor within 48 hours and billed at the contracted per-unit rate rather than surprise surcharges. My 30-truck West Coast operation, after ten years of chasing opaque invoices, found that single thing - clear, predictable pricing - made the higher headline rate worth it because it removed weeks of reconciliation and unexpected line-item hits.
Been an owner-operator in the Southeast for 18 years, and we moved our e-comm fulfillment to GXO last winter. Robotics and their conveyor set-up crushed throughput compared to our old local 3PL, but recieving notices, weird chargebacks and a distant support team have made daily life more of a headache - faster, yes, but not necessarily better.
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