...support can be hit-or-miss; one rep walks you through a billing mess like they actually care, the next goes radio silent for days. I run three trucks and after 22 years in the Midwest, I can't afford downtime, so when a ticket drags it ends up costing me runs - which makes me twitchy about calling back. There are flashes of helpfulness that keep me from ditching them, but paying full price for that kind of inconsistency leaves me torn.
…and yet the switch to Aljex wasn't straightforward. Tendering and load-board integration are noticeably better than our old TMS - carriers reply quicker and dispatchers picked it up fast after 11 years running about 60 trucks in the Southeast, so that part felt like a real win. But billing and invoice reconciliation still demand too much manual cleanup and the reporting customization is clumsy, so I'm honestly torn: useful for day-to-day ops, frustrating for month-end.
Used Aljex for two years and it blew away the clunky system I had before - instead of hunting down carriers with phone tag and spreadsheets I can tender loads to multiple carriers and see replis in one screen, saved me hours a week. I'm an owner-operator in the Southeast with 18yrs experience and the tendering alone paid for itself.
Rate it, and the next carrier reading this page sees what you found.
