ITS Dispatch

3.7· 27 reviews · Dispatch Services

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Jillian Kuhic

January 23, 2026· 100 reviews on TruckMyApps

5.0

Jillian Kuhic's review of ITS Dispatch

Item: ITS Dispatch
Rating: 5
Author: Jillian Kuhic

The billing auto-match that flagged a wrong rate during a weekend audit is the single feature I appreciated most. It happened on a Sunday: a dispatcher fat-fingered a rate and ITS Dispatch popped an alert, letting me adjust the invoice before the broker sent a chargeback - saved our 35-truck Southwest fleet nearly $3,200 on one load. Support was fast and the reciept for the corrected settlement came through in under an hour, which kept drivers paid and my accting clean.

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Vivian RaynorJan 2026

I've used ITS Dispatch for two years. We switched from a patchwork of spreadsheets, phone calls and a clunky legacy TMS, and managing 30 trucks on the West Coast the thing that made me happiest was the billing workflow - auto-generated invoices and clearer settlements cut our driver settlement time in half. Reporting is still basic and I miss a few advanced filters, but for daily dispatch and faster invoicing it's proven dependable; I give it 4/5.

Orland DibbertJan 2026

Abigale DenesikJan 2026

Bottom line: the mobile photo proof-of-delivery that auto-attaches to the correct load and invoice is the standout feature - no more emailing photos to dispatch. After years on Southeast runs, that alone cut settlement back-and-forth and saved real time, though GPS pings can lag on some routes.

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