Bottom line: getting PCS TMS live was a disaster - setup took two weeks and cost me money. Onbord docs made no sense, suppot was glacial, and Cortex tossed one truck an extra 120 miles (≈$400 in fuel) and a lost shipper; had three trucks in the Southwest trying to switch and now I’m back to paper.
The mobile app is useless - glitches left us stuck an extra 90 minutes and cost me a missed pickup plus a customer chargeback. We’re a two-truck owner-operator outfit in the Midwest and the drivers had to reboot constantly because PODs wouldn’t sync and the GPS jumped around, so the ‘real-time’ tracking felt like fiction and our invoicing was shoved weeks behind.
Thirty years on the West Coast with a two-truck operation - I moved off our old clunky TMS and the biggest difference is the ETA accuracy. PCS’s Cortex AI actually tweaks routes in real time and cut our empty miles, which made dispatch mornings way less painful.
Rate it, and the next carrier reading this page sees what you found.