PCS's Cortex AI actually gives usable route tweaks - unlike the clunky TMS we'd been stuck on, those instant suggestions cut deadhead and stopped a lot of last-minute driver grumbling. I've been dispatching 25 trucks around the Midwest for six years, and that one feature is worth most of the switch; I docked one star because invoicing exports are still a pain.
The mobile app is useless - glitches left us stuck an extra 90 minutes and cost me a missed pickup plus a customer chargeback. We’re a two-truck owner-operator outfit in the Midwest and the drivers had to reboot constantly because PODs wouldn’t sync and the GPS jumped around, so the ‘real-time’ tracking felt like fiction and our invoicing was shoved weeks behind.
Thirty years on the West Coast with a two-truck operation - I moved off our old clunky TMS and the biggest difference is the ETA accuracy. PCS’s Cortex AI actually tweaks routes in real time and cut our empty miles, which made dispatch mornings way less painful.
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