Dispatcher for a ten-truck Northeastern fleet with two years under my belt - PCS showed up when it mattered. Real-time location stayed accurate through a weekend snowstorm when phones and signals died, and not having to call each driver every hour was the one thing that sold me on keeping it.
The mobile app is useless - glitches left us stuck an extra 90 minutes and cost me a missed pickup plus a customer chargeback. We’re a two-truck owner-operator outfit in the Midwest and the drivers had to reboot constantly because PODs wouldn’t sync and the GPS jumped around, so the ‘real-time’ tracking felt like fiction and our invoicing was shoved weeks behind.
Thirty years on the West Coast with a two-truck operation - I moved off our old clunky TMS and the biggest difference is the ETA accuracy. PCS’s Cortex AI actually tweaks routes in real time and cut our empty miles, which made dispatch mornings way less painful.
Rate it, and the next carrier reading this page sees what you found.
