We run a 25 truck fleet and use FarEye daily to manage carrier assignments and delivery ETAs. The automated dispatching and real time tracking have cut driver wait time and helped us route trucks better, which lowered empty miles. Proof of delivery with photo and signature has simplified billing and claims. I can pull PODs within seconds when customers dispute a delievery. Exception alerts are helpful but the mobile app can be slow at times, and some drivers had trouble learning the interface at first. The gains in dispatch efficiency and ETA accuracy made it worth adopting, I had minimal downtime during rollout and suport was responsive.
LM
Lera Mohr
Member since January 2026
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3 reviews · average 2.3
I manage a 25 truck fleet and have three years in the business. We hired Prime Dispatch Services to handle load sourcing and broker communication, but their rate negotiation failed and confirmations were often missing. They missed a broker confirmation on a high value load, which cost us a missed pickup and a $1,200 detention fee, and we spent two days chasing updates and recieving no clear answers. Paperwork errors and inconsistent dispatch follow-ups led to a rebroker fee and extra admin hours, their schedulng was spotty so drivers sat waiting more than once. After three months of repeated errors and extra costs my team stopped using them.
I manage a 25 truck fleet with three years of experience and tried AFT Dispatch for load sourcing and broker negotiation. Their team repeatedly missed load confirmation windows and failed to get rate confirmations on time, which caused us to lose a $1,800 load and forced a last-minute rebook at a much lower rate. Drivers sat idle for six hours and we paid about $400 in deadhead and detention costs that week, so the service cost us real money and extra admin time. Communication was spotty, disaptchers changed mid-week and important details were dropped during handoffs, I spent several hours fixing their mistakes and calling brokers myself. Support was slow to respond to urgent issues and I felt like we didnt recieved the hands-on help we paid for.