Solid dispatch communication in one place. I use the in app messages to confirm details and it keeps the conversation tied to the assignment. Most of the time it is quick, but notifications can be easy to miss if my phone is busy. Once I adjusted my notification settings it was better. I still wish the alert sound was more noticeable.
Good visibility, inconsistent timing. I can see how the live location and status updates feed back for tracking, which I like. At the same time, I have noticed delays before changes appear on the other end.
A dependable way to capture proof of delivery. We have been able to record the POD event in the app without much trouble. My only complaint is that the buttons feel small on a phone screen.
Decent app, but not very forgiving. I like being able to mark pickup and delivery from my phone. However, I found the steps a little confusing and had to back out and retry.
Rate it, and the next carrier reading this page sees what you found.