Customer visibility is what sold me. We send the tracking link and I can tell people are following along without needing to call dispatch every few minutes. It is not flashy, but the view is clear and accurate most of the time. Setting up who gets notifications took some trial and error on our side. I do wish the wording in a couple of the messages was more customizable, but it works.
Disappointing proof of delivery flow. We repeatedly had issues with signatures and photos not attaching correctly to the completed delivery, and I had to recheck records manually. For day to day operations, that is an unacceptable reliability gap.
Buggy GPS updates most days. I can tell it is trying to track in real time, but the location refresh lags or jumps around, which makes me second guess what I am seeing. With how cloud based it is, I expected tighter consistency.
Reporting is solid and easy to read. I use it to review delivery activity without digging around.
Rate it, and the next carrier reading this page sees what you found.