Rico Zemlak's review of Magaya
Bottom line: customer support is the weakest link - they take forever and mostly dont actually fix the problem. I'm an owner-operator in the Southwest and after about a year using Magaya a messed-up invoice caused a missed pickup and roughly $450 in fees; support took five days and a half dozen emails to 'escalate' it and it still came back wrong. Phone holds, canned replies, and tickets that just reopen burned time and money - honestly thinking of switching cause I can't trust them when a load is on the line.
