Reliable delivery insights in one place. I can review late patterns without digging through multiple sources, and the reports are easy to follow. A small improvement would be more export options in the same view.
Really frustrating refund automation. I could not get the rules to behave consistently, so I stopped relying on it.
Nice for handling returns without a headache. I can see whats going on and share it with the customer if they ask. The screens look a little busy, but I got used to it ok.
Solid delivery insights view. I can pull the data I need quickly without clicking around much.
Rate it, and the next carrier reading this page sees what you found.