It is okay for basic updates. I can see delivery status and send notifications, which is nice, but I get lost when I need to change anything beyond the basics. I wish the screens were a little simpler for someone like me.
Solid post purchase visibility overall. I can follow shipments end to end in one place, and the status flow makes sense when I am checking a batch of orders. The real time progression is the part I trust most, especially when shipments are moving through multiple touchpoints. I also like that it stays focused on delivery updates instead of cluttering the view. One small gripe is I had to spend time dialing in how the customer notifications read so they sounded like us.
Decent tracking, but not always consistent. I like having one view of shipment progress, and the status updates are easy to follow. Still, I have seen cases where the real time update feels a step behind what I am seeing elsewhere, which is annoying. It is workable, just not perfect.
Really impressed with the tracking pages. We set up the branded look without much trouble, and it feels consistent for customers checking on orders. I like that updates show in real time when the carrier scan hits, so I am not guessing where a shipment is. The messages are generally clear and match what we see on our side. My only nit is it took me a bit to find the right place to tweak the wording on the notifications.
Rate it, and the next carrier reading this page sees what you found.