Larissa Lemke's review of CargoWise
One minute you get an engineer who actually knows international clearance rules, the next your ticket sits unanswered for days. My fleet of 50 trucks in the Northeast feels the pain when those gaps appear, because delays immediately ripple to customers. Phone queues are long and notes in the ticketing system get siloed between shifts - so you end up explaining the same problem three times. On the flip side, when you finally land the right specialist they’ll sometimes stay late and fix a nasty EDI mapping that had been tripping us up for weeks. Honestly torn between impressed and annoyed, so three stars until support becomes more consistently reliable.
