Really impressed with the customer notifications. I tested a few orders and the status updates stayed aligned with what I was seeing on the tracking view. The branded tracking page also matched our look without much fuss on my end. I did have to double check some wording before sharing it widely, but that is minor. Overall, I feel comfortable letting customers follow deliveries from that page.
Solid post purchase visibility overall. I can follow shipments end to end in one place, and the status flow makes sense when I am checking a batch of orders. The real time progression is the part I trust most, especially when shipments are moving through multiple touchpoints. I also like that it stays focused on delivery updates instead of cluttering the view. One small gripe is I had to spend time dialing in how the customer notifications read so they sounded like us.
Decent tracking, but not always consistent. I like having one view of shipment progress, and the status updates are easy to follow. Still, I have seen cases where the real time update feels a step behind what I am seeing elsewhere, which is annoying. It is workable, just not perfect.
It is okay for basic updates. I can see delivery status and send notifications, which is nice, but I get lost when I need to change anything beyond the basics. I wish the screens were a little simpler for someone like me.
Rate it, and the next carrier reading this page sees what you found.