Really like the visibility into inbound and outbound activity. I can check where our appointment stands without calling anyone, and the status updates are usually accurate. The automated messages are helpful for keeping our team on the same page. Setup took some trial and error, but it was manageable for us. I do wish the status wording was a little more standardized between locations.
Super handy for keeping me in the loop. I can check whats going on with our inbound stops without bugging the warehouse all day, just wish the screen was a bit less busy somtimes.
Nice and simple for booking times. I do wish it was a little clearer where to click at first, but once I got it, it was fine.
Pretty frustrating to use sometimes. We kept missing notifications and I was left guessing on appointment status.
Rate it, and the next carrier reading this page sees what you found.