I've used Infor's mobile app for about 18 months. What really sold me was the photo proof-of-delivery - it stamps GPS and time on pics and queues them when you're offline, which is huge for rural drops where I lose signal a lot. The interface can be a bit sluggish and menu labels are confusing sometimes, but as a two-truck owner-operator with eleven years working the Northeast, that POD feature alone has cut my paperwork way down.
Support was the standout - real people answered fast and actually fixed the weird scheduling sync instead of sending canned replies. Mid-shift, running five trucks across the Pacific Northwest with four years of hauling behind me, their rep screenshared, changed a routing rule, and stayed on the line while I rechecked loads; that tiny fix cleared three missed ETAs. Saved my night and my sanity - 5/5.
Owner-operator with three trucks in the Southeast and nine years' experience - I signed up for Infor SCM hoping the forecasting and scheduling would stop the last-minute chaos. Instead the planner pushed phantom loads and ETA updates were hours late, so we sat idle, detention piled up and a big customer hit us with a fee; that cost came straight out of my pocket. Support took forever to respond and the dashboard numbers never matched what my drivers reported - when you need accurate timing, that mismatch kills you.
Three years with Infor and it delivered when the worst winter hit - with our 100-truck operation in the Northeast its real-time reroute alerts kept drivers moving and saved us a weekend's worth of deadhead. Five stars; that one feature paid for itself after one storm.
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