Frustrating notifications for customers. We tried using the proactive updates, but the message timing did not line up with what was happening in the field. I had to babysit it more than I expected, and that defeated the point for us.
Honestly, the driver tracking is nice. I can pull it up and get a quick sense of where everyone is without digging around. Only gripe is it takes a little time to get used to the layout.
Works, but the app is confusing. I can see the job status and basic updates, which is good. Still, I struggle to find what I need on the screen without help, and the learning curve feels steep for non tech users.
Reliable ETAs and clean updates. We use the live delivery status view to keep expectations realistic, and I find the timing generally consistent. The dashboard is organized well, though it took some initial tuning to match our workflow.
Rate it, and the next carrier reading this page sees what you found.