Decent routing, but not always intuitive. I appreciate how it suggests an order for stops when we are juggling a bunch of tasks. At the same time, I still have to double check the route logic because it sometimes picks a sequence that does not match what we would do locally. I can adjust it, but it takes a bit of poking around. For us it is helpful, just not a set it and forget it thing.
Honestly, the driver tracking is nice. I can pull it up and get a quick sense of where everyone is without digging around. Only gripe is it takes a little time to get used to the layout.
Frustrating notifications for customers. We tried using the proactive updates, but the message timing did not line up with what was happening in the field. I had to babysit it more than I expected, and that defeated the point for us.
Works, but the app is confusing. I can see the job status and basic updates, which is good. Still, I struggle to find what I need on the screen without help, and the learning curve feels steep for non tech users.
Rate it, and the next carrier reading this page sees what you found.