Two years in, Infios is a weird mix - mostly reliable for steady lanes, but it coughs up errors when volumes spike. Managing 100 trucks across the Northeast, those sporadic routing glitches and delayed ETAs during peak pushes have cost us time and trust, yet on calmer days it keeps enough wheels turning that we haven’t pulled the plug.
The live exception alerts were the big win. After six years dispatching a 25-truck Midwest fleet, I noticed Infios catches late pickups far earlier than our old platform, which used to leave us scrambling - still some carrier onboarding bugs to iron out, but cutting those blindside delays made it worth the switch.
We brought Infios on during last quarter's capacity crunch, and their support team was the single reason we didn't miss deliveries. I handle admin for a 100-truck fleet in the Pacific Northwest and have been in this business seven years; what really stood out was a dedicated engineer who jumped on our calls and fixed a gnarly EDI mapping issue in under 48 hours. They didn't just hand us a ticket - there were daily check-ins, clear timelines, and a usable temporary workaround that kept dispatch moving. I'm holding back one star because the documentation around that flow was pretty thin and a couple of small UI quirks in the order screen slowed folks down. Still, the responsiveness and follow-through from support made the transition manageable and gave our team the confidence to keep scaling.
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