Very reliable with the DOT authority setup. I liked that they walked me through what documents were needed without a lot of technical talk. The process felt organized, although the wording in some emails was a bit hard to follow.
Decent compliance support, but slow on one reply. I got the guidance I needed, I just expected faster turnaround.
Good experience with permits and registrations. I focused on getting state and federal items lined up, and they kept the requests for info clear and minimal. When I asked a technical question about compliance timing, the answer was precise and easy to follow. I did have to wait a bit for one response during a busy day. Overall, I felt supported through the paperwork side.
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