Shipsy provides useful real-time tracking and proof of delivery uploads that reduce phone calls and paperwork for carriers. The single dashboard makes it easier to view active loads, but the interface can be clunky for dispatchers and slows down busy workflows. Integration with some shippers requires manual mapping and support response can be inconsistent, so exception handling often becomes more work than it should.
The app kept failing to upload proof of delievery photos and dropped connections during route updates, so carriers couldn't confirm loads in real time. That caused missed confirmations, extra waiting at docks and lost pay, lots of frustation and wasted time.
From a carrier perspective, Shipsy provides a consolidated dashboard for route execution and proof of delivery, and the shipment tracking updates help keep drivers informed. However, the carrier mobile app is sometimes unreliable and exception handling often requires manual steps, which adds to back office workload.
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