Bottom line: Resolute pulled a late-night miracle and kept us rolling. I run two trucks in the Midwest and after 15 years I thought I’d seen it all - when a broker canceled at pickup on a Sunday night my dispatcher had a replacement load lined up within an hour, negotiated a higher rate and the extra fuel pay, and handled the broker paperwork so my driver never had to sit and wait.
Used it for 4 months. Mobile ap keeps freezing mid-booking and GPS drops so often I missed a $925 load and ate a detention fee; dispatcher helped eventually but two hours on the phone and cash gone - awful day-to-day usability, just buggy and unreliable.
One night last month a reefer trailer started creeping up in temperature and the original broker went silent right before a holiday run - total panic on the driver's end. Resolute's dispatcher calmed him, found a local shop that could patch the unit, and rebooked the load with a different broker while I was juggling paperwork and fuel invoices. I handle admin for a hundred-truck operation in the Pacific Northwest and have seen a lot of empty promises, but that person stayed on the line through the whole repair and payment negotiation. The repair time was longer than anyone wanted, yet they kept the chain of custody tight and actually negotiated a slightly better rate than we expected. Small detail, but rescuing that single load without headaches made a big difference to our week and to the driver's morale.
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