Margie Kovacek's review of Super Dispatch
During a Friday night surge a driver in Tucson couldn't upload a POD and our billing queue froze; the support agent stayed on the line, accessed the session logs, and manually reprocessed the document while coordinating with their app team. I manage back-office for a 250-truck fleet with fifteen years in the Southwest, and I've rarely seen support both escalate to engineering and provide clear hourly updates until closure. That follow-through cleared our billing backlog the same night and saved us a weekend of rework - excellent service that makes a practical difference.
